Nurses.ai ("we," "our," or "us") is committed to protecting your privacy and ensuring compliance with applicable healthcare privacy regulations, including the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").
🏥 HIPAA Compliance & Protected Health Information
Our Commitment to HIPAA
Nurses.ai is designed as a professional networking and educational platform for nursing professionals. We are committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and its implementing regulations, including the HITECH Act.
IMPORTANT: Users must NOT share any Protected Health Information (PHI) on this platform. Our AI assistant is programmed to detect and reject any PHI submitted in conversations.
What Constitutes PHI
Protected Health Information includes but is not limited to:
- Patient names, initials, or aliases
- Dates of birth, admission, discharge, or death
- Geographic data smaller than a state
- Phone numbers, fax numbers, and email addresses
- Social Security numbers
- Medical record numbers and health plan beneficiary numbers
- Account numbers, certificate/license numbers
- Vehicle identifiers, device identifiers, and serial numbers
- Web URLs, IP addresses, and biometric identifiers
- Full-face photographs and comparable images
- Any other unique identifying number, characteristic, or code
De-identification Requirements
If discussing clinical scenarios for educational purposes, all patient information must be fully de-identified in accordance with the HIPAA Safe Harbor method. Remove all 18 HIPAA identifiers before sharing any clinical information. Use generic terms such as "a patient" or "a 45-year-old male" instead of identifying details.
Breach Notification
In the event of a data breach involving any health-related information, we will notify affected users within 72 hours in accordance with HIPAA breach notification requirements and applicable state laws. We will also notify the U.S. Department of Health and Human Services (HHS) as required.
📋 Information We Collect
Personal Information You Provide
When you create an account, we collect:
- Full name
- Email address
- Username
- Profile photo (optional)
- Nursing profession and specialty
If you sign in via Apple or Google, we receive only the information you authorize those services to share.
User-Generated Content
We collect content you voluntarily post, including feed posts, comments, marketplace listings, and direct messages. All content is stored securely on Firebase (Google Cloud) servers located in the United States.
AI Chat Data
Conversations with our AI nursing assistant are processed through the Anthropic Claude API. Anthropic does not use your data to train their models. Chat content is not permanently stored on our servers. We do not share AI conversation data with third parties.
Usage & Analytics Data
We automatically collect anonymized data including device type, operating system version, app usage patterns, crash logs, and general location (country/region). This data is used solely to improve app performance and user experience.
Payment Information
Subscription payments are processed entirely by Apple through the App Store. We do NOT collect, store, or have access to your credit card numbers, bank account details, or other financial information.
⚙️ How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Personalize your experience and content feed
- Facilitate connections between nursing professionals
- Process and deliver AI-powered nursing assistance
- Send important service announcements and updates
- Detect, prevent, and address fraud, abuse, or security issues
- Enforce our Terms of Service and community guidelines
- Comply with legal obligations and regulatory requirements
👥 How We Share Your Information
We do NOT sell, rent, or trade your personal information to third parties for marketing purposes. Period.
Limited Sharing
We may share your information only with:
- Firebase / Google Cloud — for data storage and authentication
- Anthropic — for AI chat processing (no permanent storage, no model training)
- Apple — for subscription management via the App Store
- Law enforcement — when required by law, subpoena, or to protect user safety
🔒 Data Security
We implement industry-standard security measures including:
- Encryption of data in transit (TLS/SSL) and at rest
- Firebase Authentication with secure token management
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to user data
- Automated threat detection systems
Data Retention
We retain your personal data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law. De-identified and aggregated data may be retained for analytics purposes.
✋ Your Rights & Choices
You have the right to:
- Access — Request a copy of the personal data we hold about you
- Correction — Update or correct inaccurate information
- Deletion — Request deletion of your account and personal data
- Portability — Request your data in a portable format
- Opt-Out — Disable notifications and marketing communications
- Blocking — Block other users to control your interactions
- Withdraw Consent — Revoke consent for data processing at any time
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information. We do not sell personal information.
🚫 Children's Privacy
Nurses.ai is intended for licensed or student nursing professionals aged 18 and older. We do not knowingly collect information from individuals under 18. If we discover that a minor has created an account, we will promptly delete it and all associated data.
🔗 Third-Party Services
Our App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
🔄 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the App and updating the "Effective Date." Your continued use of the App after changes constitutes acceptance of the revised policy.
📧 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@ainurse.io
- Website: ainurse.io